Seven hauora services, one continuum of care.
From acute support through to community living, each service reflects the people we walk alongside, shaped around what whānau tell us matters most.
Our Services
Seven hauora services, one continuum of care.
From acute support through to community living, each service reflects the people we walk alongside, shaped around what whānau tell us matters most.
When calm, focused support is needed close to home, Awhi Mai offers a safe, therapeutic place where Tu whānau can be still, reconnect, and begin moving forward.
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Awhi Mai is our community-based acute care service, offering a therapeutic, kaupapa Māori environment where Tū Whānau can find safety, connection, and support close to home.
We can support up to twelve Tū Whānau, with care shaped around each person’s recovery journey and planned together with Tū Whānau, their whānau, and clinical partners.
Grounded in kaupapa Māori principles and tikanga, Awhi Mai offers a calm, relational space that supports healing, restores balance, and helps people move forward with mana.
Awhi Mai has its own Tū Awhina and Tū Haumanu (nursing) team, bringing years of experience and providing support 24 hours a day, seven days a week.
We also work closely with Health New Zealand - Te Whatu Ora Waikato, with a dedicated medical, nursing, and allied health team.
When time and space are needed to restore balance, Tiaki Mai offers a safe place to be still, gather strength, and find the way forward with support.
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Tiaki Mai is based in Whangārei and offers a gentle place for Tū Whānau to step back from the pressures that are causing distress, rest in safety, and begin to find their way forward again.
With four beds available, the service creates space to slow down, share kai, and receive soothing, kaupapa Māori support that restores balance.
It is also a place where people leaving inpatient care can take supported steps to reorientate after time away and gently reconnect with community life.
Entry is through the clinical team at Health New Zealand - Te Whatu Ora.
When whānau are rebuilding everyday life, Awhi Whānau strengthens confidence, independence, and a growing sense of community.
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Awhi Whānau can support up to twenty-nine Tū Whānau across both rohe: twenty-four in Kirikiriroa and five in Whangārei.
Here, Tū Whānau live in self-contained one or two-bedroom units, with Tū Awhina close by as they rebuild the skills and confidence to live independently. Because these homes are in the community, everyday life becomes part of the healing journey, supporting people to take part fully in the places they belong.
Awhi Whānau has experienced Tū Awhina available 24 hours a day, seven days a week.
Entry and exit are planned together with Tū Whānau, their whānau, and, in the Waikato, Kotahitanga, or in Whangārei through the clinical team at Health New Zealand - Te Whatu Ora.
When Tū Whānau are ready for the next step, Awhi Atu walks alongside to grow confidence, strengthen independence, and reconnect with community life.
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Awhi Atu supports Tū Whānau who are ready to take the next step into community living, offering practical, mana-enhancing support that helps people build confidence, strengthen independence, and flourish in the place they call home.
We can walk alongside up to 60 Tū Whānau living in their own homes across both rohe, with support tailored to each person’s goals, strengths, and pace.
Support can include everyday living skills, strengthening connections with whānau, hapū, and iwi, building healthy routines, and exploring pathways into training, work, and community life.
Awhi Atu is delivered by experienced kaimahi, available Monday to Friday, with after-hours phone support overnight and on weekends when needed.
Entry is facilitated in the Waikato by Kotahitanga, or in Whangārei through the clinical team at Health New Zealand - Te Whatu Ora.
When shared experience makes the difference, Rarangatahi Kirikiriroa builds trust, connection, and hope through peer-led support grounded in lived understanding.
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Rarangatahi Kirikiriroa is Te Awhi’s peer-led service, where Tū Whānau are supported by people with lived experience who understand the journey from the inside.
Grounded in kaupapa Māori and mana-enhancing practice, it builds connection through shared experience, trusted relationships, and genuine understanding, helping people grow in confidence, strengthen wellbeing, and move forward with hope, voice, and choice.
Entry is via referral.
When support is needed at home, Rarangatahi Whangārei walks alongside Tū Whānau and their whānau with cultural and clinical care that helps ease distress and remain connected where they belong.
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Rarangatahi home-based support is based in Whangārei and offers a clinical and cultural response in a person’s own home.
Support is available between 8 am and 8 pm, seven days a week. Each visit brings a clinician and a Taurahere together to wrap care and support around both Tū Whānau and their whānau, creating space to ease distress, restore balance, and avoid an unnecessary hospital stay.
This cultural and clinical partnership means support can respond to both wellbeing needs and the deeper context of identity, connection, and whānau relationships. It is a way of walking alongside people where they are, strengthening connection, safety, and the next steps toward wellbeing in everyday community life.
Entry is via referral through the clinical team at Health New Zealand - Te Whatu Ora.
When tamariki need support, Te Whānau Pātaka gives whānau practical tools and guidance to respond with confidence and aroha.
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Te Whānau Pātaka walks alongside whānau to support their tamariki me ngā rangatahi who may be experiencing emerging mental health or behaviour challenges.
Grounded in whānau-centred practice, the service recognises the important role whānau play in nurturing wellbeing, strengthening connection, and responding early when support is needed.
Te Whānau Pātaka provides practical guidance, encouragement, and culturally grounded support, using a range of therapeutic programmes, tools, and interventions to help whānau build confidence, navigate challenges, and create stronger pathways to wellbeing for their young people.
The area of speciality is the programme run for whānau whose tamariki me ngā rangatahi are Aroreretini/ADHD. This ten-week group programme supports whānau to grow their skills and gather the tools needed for their tamariki to flourish.
Entry is via referral.
When Tū Whānau are growing their place in community life, Tipu Ora and Kāinga Rua build confidence, connection, and the skills to participate with purpose.
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Tipu Ora and Kāinga Rua support Tū Whānau to walk confidently in their communities, with the skills, support, and opportunities to take part in everyday life.
Grounded in Awhi Tāea, these services build voice and choice, helping people grow in confidence, strengthen practical skills, and reconnect with the places and relationships that matter to them.
Through learning, participation, and steady encouragement, Tū Whānau are supported to become active citizens in their own communities, contributing, belonging, and shaping lives of meaning on their own terms.